Innovations & Best Practices

811 Program Information

Permanent Supportive Housing (PSH) Resources

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Silver Gardens is a 66-unit mixed-income affordable rental housing development located in Albuquerque, NM. The project was financed with Low Income Housing Tax Credits issued by the New Mexico Mortgage Finance Authority and City of Albuquerque Workforce Housing Funds. The project has 9 units set aside for people who were chronically homeless with co-occurring mental health and physical disabilities or persons with special needs.

The MPR is a case review process that assesses the extent to which In-Home Therapy (IHT) and Intensive Care Coordination (ICC) services meet established standards and best practice. The MPR involves a structured case review process designed to obtain qualitative information that explains quantitative trends in service quality, and tells a story about how services are working. 

This page hosts a multitude of resources to help providers successfully prepare for an MPR review.

If you have any questions about the MPR, please contact Amy Horton at ahorton@tacinc.org.

 

The Commonwealth is committed to conducting at least 120 MPR reviews annually. Each year, we plan to conduct 64 Intensive Care Coordination (ICC) and approximately 63 In-Home Therapy (IHT) reviews.

We conduct 2 ICC reviews at each of the 32 Community Service Agencies (CSAs), for a total of 64 ICC reviews per year.

It would be impossible to conduct MPR reviews at all 100+ IHT provider sites in a given year due to reviewer staffing, logistical needs, and financial constraints. Therefore, MassHealth and TAC agree upon a process where all IHT provider sites are sorted by factors such as total capacity, location, volume, and prior experience with reviews before being randomly sampled. This strategy ensures that we get a varied sample of IHT providers.